We will determine whether a customer will receive a refund, adjustment, or replacement for any CSBA Unit, and you agree to be bound by our decisions.
Amazon-Provided Customer Service: We will be responsible for all customer service issues relating to shipment and customer returns, refunds, and adjustments related to CSBA Units.If an order contains both CSBA Units and non-CSBA Units, CSBA will provide customer service only for CSBA Units. We will provide customer services for CSBA Units in orders placed while you are enrolled in CSBA. CSBA will not provide customer service for any non-CSBA Units, including those fulfilled by Fulfillment by Amazon (FBA) or Seller-Fulfilled Prime.
CSBA Units: CSBA will provide customer service for units that you fulfilled yourself (“CSBA Units”).We will notify you when your enrollment in CSBA is complete and will begin to provide customer services on your behalf after your enrollment is completed. Enrollment: To enroll in CSBA, your account must be created on and be a professional selling account in good standing.
#AMAZON ACCOUNT TRACKER FULL#
Here are the full CSBA Program Requirements: To be able to enroll, you need to have a Professional Selling Account in a good standing. It is a paid service, which is currently only offered on selected Amazon marketplaces. Is is basically an option for FBM (Fulfilled by Merchant” sellers to have Amazon manage all of their customer service. Recently, Amazon launched a new service for their third party sellers called Customer Service by Amazon (“CSBA”).
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